Accessibility Policy

 North York Seniors Centre (NYSC) is committed to excellence in serving all clients/members (including individuals with disabilities) in accordance with the requirements of the Customer Service Standard Regulation 429/07 of the Accessibility for Ontarians with Disabilities Act, 2005.

We are committed to provide accessible and equitable customer service to all of our clients/members. This Plan has been prepared to ensure a consistent approach to service and includes the core principles of independence, dignity and integration of individuals with disabilities.

 Communication    

Our interactions and communications with our clients/members will take into account their disabilities. Our staff, volunteers and third party contractors are trained to communicate with persons with various disabilities. Requests for alternative methods of communication (large print billing etc) will be fulfilled in a timely manner. If an accommodation is not readily available, clients/members will be advised of the reasons.
 
 
 

Assistive Devices
 
 
 

Our clients/members are welcome to use their own personal assistive devices to access our programs and services. We will make every effort to ensure that our staff are trained on how to interact with individuals using various assistive devices.
 
 
 

Service Animals
 
 
 

We welcome people with disabilities and their service animals on the parts of our premises that are open to the public. All staff, volunteers and third party contractors will be trained on how to interact with clients/members who require service animals.
 
 
 

Support Persons
 
 
 

A person with a disability who requires a support person will be allowed to have that person accompany them on our premises. All staff, volunteers and third party contractors will be trained on how to interact with clients who require support persons. Clients/members consent will be obtained prior to discussing any of their confidential personal information in the presence of support persons. Fees will not be charged for support persons for admission to North York Seniors Centre’s premises; however they will be responsible for their own meals where appropriate. If fees are charged; they will be clearly stated in our flyers and website.