Privacy Policy

What we  collect and why we need it

Our members, clients and donors expect North York Seniors Centre (NYSC) will provide services and care to people in our community who need us. Collecting current, accurate information allows NYSC to provide our members, clients and donors with the best possible services and care.

To this end, NYSC will collect, use or disclose your personal information for the following purposes:

NYSC may ask for information by telephone, mail, internet or through personal contact. The information requested depends on the service or program requested. Much of the information we gather is either mandatory by law, or enables us to provide services and programs with appropriate levels of care.

The Ten Privacy Principles:

PRINCIPLE 1 Accountability
NYSC is responsible for maintaining and protecting all member, client and donor information under our control and have designated a Privacy Officer who is accountable for our compliance with the 10 principles comprising our Privacy Code and with all legal requirements.

PRINCIPLE 2 Identifying Purposes
When NYSC asks for your personal information, we will identify what it will be used for.

PRINCIPLE 3 Consent
NYSC requires your knowledge and consent – either express or implied, for the collection, use or disclosure of your personal information, except where it is required or permitted by law. In cases where your express consent cannot be obtained, we will seek such consent from your substitute decision maker.

PRINCIPLE 4 Limiting Collection
NYSC will collect information by fair and lawful means and limit our collection to those details necessary for identified purposes.

PRINCIPLE 5 Limiting Use, Disclosure and Retention
NYSC will use or disclose your information only for the purpose for which it was collected, unless you consent otherwise, or when it is required or permitted by law. We will retain information only for the time required to fulfill the purpose for which it was collected.

PRINCIPLE 6 Accuracy
NYSC will maintain and update your information as accurately and completely as necessary to fulfill the purposes for which it is used.

PRINCIPLE 7 Safeguarding Member Information
NYSC will protect your information with security safeguards appropriate to the sensitivity level of the information.

PRINCIPLE 8 Openness
NYSC will make information available to you concerning the policies and practices that apply to the management of your information.

PRINCIPLE 9 Member Access
At your request, you will be informed of the existence, use and disclosure of your information, and be given access to it. You may verify the accuracy and completeness of your information, and may request that it be amended. Requests for access to, and amendment of, information must be in writing and addressed to the Privacy Officer at NYSC at the address below.

PRINCIPLE 10 – Member, Client, and Donor Complaints and Suggestions
NYSC has appointed a Privacy Officer who will answer any questions or inquiries you have about our Privacy Code or practices. Any complaint you may have must be in writing and addressed to the Privacy Officer at NYSC at the address below.

If NYSC does not address your complaint to your satisfaction, you may take your complaint, in the case of personal health information, to the provincial Privacy Commission at:

Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8
Tel. (416) 326-3333

In the case of non-personal health information, you may contact the federal Privacy Commissioner at:

Office of the Privacy Commissioner of Canada
112 Kent Street, Place de Ville, Tower B, 3rd Floor
Ottawa, Ontario K1A 1H3
Tel: (613) 995-8210 Toll-Free: 1-800-282-1376