COVID-19 Updates, Vaccination Plan & Resources

COVID-19 Resources

The City of Toronto has released a COVID-19 webpage for seniors to promote improved access to information for seniors and caregivers to offer a better understanding of available resources focused on their needs during the pandemic

The initiative referenced on the webpage includes seniors-serving agencies and other organizations, housing providers, and other orders of government.




Help to Preregister:

The senior’s Hotline is here to assist seniors to get vaccinated in North York. Local seniors are now being pre-registered at NYGH.ON.CA/COVID19VACCINATION

If you need help with registration or getting vaccinated, call the Seniors Hotline:

416 447.5200

COVID-19:What seniors need to know


If seniors have questions about COVID-19 or are feeling sick:

  • Access the most up-to-date information from the City of Toronto’s COVID-19 webpage, including what to do if they have been in contact with someone with COVID-19 or if they have symptoms.
  • If they have difficulty breathing or other severe symptoms, they should CALL 911.
  • If seniors are unsure if they should get tested, they should:
    call Telehealth at 1-866-797-0000,
    call their health care provider, or
    call an assessment centre, to see if they need testing
  • For help to understand how to self-isolate, or to care for someone with COVID-19:The Government of Ontario has released guidance on what self-isolation involves. Visit How to Care for Someone with COVID-19 if you live with or care for a senior with COVID-19.


  • For low-income seniors, there are organizations and volunteer groups that will deliver
    groceries to seniors at home with no delivery fee. Call 211 or the Toronto Seniors Helpline (416-217-2077) for a referral to a free grocery delivery service.
  • For seniors residing in Toronto, who are in self-isolation, do not have alternative access to food, and are not currently receiving such assistance from another program, the City and the Red Cross have partnered to provide food hamper delivery free to qualifying seniors.
  • Call 1-833-204-9952 for eligibility and registration information or visit www.OntarioCommunitySupport.ca.

If seniors need help accessing prescriptions:

  • Many pharmacies/drug stores offer free home delivery of prescriptions, and in some cases, over-the-counter medicine and supplies. There is also an online pharmacy www.Well.ca.
  • To arrange prescription delivery, seniors should call their local pharmacy. They can refer to the label on their current medication for their pharmacy’s phone number. A list of pharmacies can be found at torontocentralhealthline.ca.
    Seniors can also call 211 or the Toronto Seniors Helpline (416-217-2077) to be connected to a community agency offering prescription and medication delivery to seniors during COVID-19.

For seniors who are pet owners:

  • Visit the City’s Pet Owners page for information and advice, and help with supplies.
  • Funded by PetSmart Charities of Canada, Toronto Animal Services will be providing
    assistance to pet owners from low-income households (for purchase of pet food and supplies).


  • The City has launched a mental health support strategy, which offers free mental health support by telephone. Seniors or caregivers can call 211 for a warm referral to a mental health service provider. Culturally relevant supports are available to Indigenous and Black Seniors.
  • In case of a mental health crisis, seniors can call the Toronto Seniors’ Helpline (416-217-2077), Distress Centres of Toronto (416-408-4357), or Gerstein Crisis Centre (416-929-5200).

If seniors have a question about City services (e.g. libraries, waste, Wheel-Trans, etc.):

  • Use information on the Affected City Services page or call 311 (available in 180 languages).

Provincial and Federal Government supports:

  • The Ontario government has announced initiatives that may support seniors, including:
    temporarily increasing GAINS (Guaranteed Annual Income Support) for low-income seniors, suspending all eviction-related activity, holding hydro prices to off-peak prices, support for expanded Meals on Wheels, and more. For information, visit the Ontario COVID-19 website.

The Government of Canada has also announced a one-time automatic payment of $300 to all seniors receiving Old Age Security (OAS) and an additional $200 for seniors receiving
Guaranteed Income Supplement (GIS), among other initiatives. Visit Support for Individuals.


If seniors have questions related to housing, evictions, paying rent, and more:

  • Visit the City’s Tenants and Property Owners page to learn more about paying rent (and financial support for renters), property and utility bill relief, the suspension of all eviction related activity by the Ontario Government, tenants’ rights and responsibilities, and more.
  • The Toronto Rent Bank can provide interest-free loans to low-income Toronto residents who are behind in their rent or need to move to more suitable housing.


In the case of scams and fraud, and elder abuse:

  • In case of elder abuse, call the Seniors Safety Line – Elder Abuse Ontario 1-866-299-1011.
  • It is important to be aware of a number of emerging scams related to COVID-19.
    One scam involves calling seniors, offering to buy their groceries, and asking for credit
    card details. Calling 211 to request a referral to a legitimate initiative can help avoid this.
  • To report fraud, call the Toronto Police Service non-emergency number at 416-808-2222, or anonymously contact Crime Stoppers at 1-800-222-8477(TIPS) or crimestoppers.com

(Please refer to City of Toronto website for the most up-to-date information.)

Other resources:

Ontario Ministry of Health
Public Health Ontario
Health Canada


Following the Emergency Act enacted by the Ontarian Authorities, the Active Living Centre and the A Day Away Club remain closed to the public.

As an essential service, North York Seniors Centre is offering personal support, grocery shopping and delivery, and necessary transportation rides to the seniors living in the community. Social and disinfecting strategies have been heightened in all points of contact.

Active Living Centre:

  • The facility is closed to the public, and virtual programming is being offered. Info below.
  • Individual personal calls are being made to ensure their well-being and safety

A Day Away:

  • The facility is closed to the public, and virtual programs are being offered.
  • The ADA Team are making personal contact calls with clients

In-Home and Transportation Services on operations:

  • Essential services (personal care, meal preparation, grocery shopping, medication reminders, etc.)
  • Transportation rides to groceries and medical appointments.
  • Groceries shopping and delivery service.

Last updated February 10, 2020

Programs delivered during COVID-19

Following the recommendation of the authorities of Ontario, the Active Living Centre is closed to the public. However, members, clients, and volunteers can access our activities via telephone trough a free telephone-based program called“Seniors Centre Without Walls,” and the virtual programs trough our Facebook Group Page. Non-members have access to the videos through our Youtube Channel.

The programs are designed considering the specific demographic and include mindful meditation, book club, games, conversation, poetry readings, information workshops and support sessions, just to name a few.

For more information call 416 733.4111



Learn about NYSC after a year of working with its doors closed due to the COVID-19 Pandemic HERE