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Privacy & Accessibility


What we  collect and why we need it

Our members, clients and donors expect North York Seniors Centre (NYSC) will provide services and care to people in our community who need us. Collecting current, accurate information allows NYSC to provide our members, clients and donors with the best possible services and care.

To this end, NYSC will collect, use or disclose your personal information for the following purposes:

  • To provide requested services
  • To determine what products or services would benefit our community
  • To develop, offer, manage and provide services and programs that meet the needs of members, clients, donors and our community
  • To meet legal and regulatory requirements

NYSC may ask for information by telephone, mail, internet or through personal contact. The information requested depends on the service or program requested. Much of the information we gather is either mandatory by law, or enables us to provide services and programs with appropriate levels of care.

The Ten Privacy Principles:

PRINCIPLE 1 Accountability
NYSC is responsible for maintaining and protecting all member, client and donor information under our control and have designated a Privacy Officer who is accountable for our compliance with the 10 principles comprising our Privacy Code and with all legal requirements.

PRINCIPLE 2 Identifying Purposes
When NYSC asks for your personal information, we will identify what it will be used for.

NYSC requires your knowledge and consent – either express or implied, for the collection, use or disclosure of your personal information, except where it is required or permitted by law. In cases where your express consent cannot be obtained, we will seek such consent from your substitute decision maker.

PRINCIPLE 4 Limiting Collection
NYSC will collect information by fair and lawful means and limit our collection to those details necessary for identified purposes.

PRINCIPLE 5 Limiting Use, Disclosure and Retention
NYSC will use or disclose your information only for the purpose for which it was collected, unless you consent otherwise, or when it is required or permitted by law. We will retain information only for the time required to fulfill the purpose for which it was collected.

PRINCIPLE 6 Accuracy
NYSC will maintain and update your information as accurately and completely as necessary to fulfill the purposes for which it is used.

PRINCIPLE 7 Safeguarding Member Information
NYSC will protect your information with security safeguards appropriate to the sensitivity level of the information.

PRINCIPLE 8 Openness
NYSC will make information available to you concerning the policies and practices that apply to the management of your information.

PRINCIPLE 9 Member Access
At your request, you will be informed of the existence, use and disclosure of your information, and be given access to it. You may verify the accuracy and completeness of your information, and may request that it be amended. Requests for access to, and amendment of, information must be in writing and addressed to the Privacy Officer at NYSC at the address below.

PRINCIPLE 10 – Member, Client, and Donor Complaints and Suggestions
NYSC has appointed a Privacy Officer who will answer any questions or inquiries you have about our Privacy Code or practices. Any complaint you may have must be in writing and addressed to the Privacy Officer at NYSC at the address below.

If NYSC does not address your complaint to your satisfaction, you may take your complaint, in the case of personal health information, to the provincial Privacy Commission at:

Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8
Tel. (416) 326-3333

In the case of non-personal health information, you may contact the federal Privacy Commissioner at:

Office of the Privacy Commissioner of Canada
112 Kent Street, Place de Ville, Tower B, 3rd Floor
Ottawa, Ontario K1A 1H3
Tel: (613) 995-8210 Toll-Free: 1-800-282-1376


North York Seniors Centre (NYSC) is committed to excellence in serving all clients/members (including individuals with disabilities) in accordance with the requirements of the Customer Service Standard Regulation 429/07 of the Accessibility for Ontarians with Disabilities Act, 2005.

We are committed to provide accessible and equitable customer service to all of our clients/members. This Plan has been prepared to ensure a consistent approach to service and includes the core principles of independence, dignity and integration of individuals with disabilities.

Our interactions and communications with our clients/members will take into account their disabilities. Our staff, volunteers and third party contractors are trained to communicate with persons with various disabilities. Requests for alternative methods of communication (large print billing etc) will be fulfilled in a timely manner. If an accommodation is not readily available, clients/members will be advised of the reasons.

Assistive Devices
Our clients/members are welcome to use their own personal assistive devices to access our programs and services. We will make every effort to ensure that our staff are trained on how to interact with individuals using various assistive devices.

Service Animals
We welcome people with disabilities and their service animals on the parts of our premises that are open to the public. All staff, volunteers and third party contractors will be trained on how to interact with clients/members who require service animals.

Support Person
A person with a disability who requires a support person will be allowed to have that person accompany them on our premises. All staff, volunteers and third party contractors will be trained on how to interact with clients who require a support person. Clients/members consent will be obtained prior to discussing any of their confidential personal information in the presence of a support person. Fees will not be charged for a support person for admission to North York Seniors Centre’s premises; however they will be responsible for their own meals where appropriate. If fees are charged; they will be clearly stated in our flyers and website.

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How are we doing?

We would love to hear from you about your experience in accessing our services. Please use our form to let us know of any praise or complaints.

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